VIP Guest Benefits

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Guest Policies

Arrival
Please arrive 15 minutes prior to your reservation, as each guest will fill out a guest intake form, so that we can better understand your needs and concerns. If you are the first appointment of the day we do not open the doors until 5 minutes prior to open time as we are in our daily meeting to make sure we are best prepared to take care of our guests needs for the day.
We ask that upon entry to salon you silence all electronic devices, and please detain from talking loudly on your devices, as we have guests who are here to relax and receive calming services.

Reservations
We highly recommend that you schedule your reservations at least one week in advance to ensure that your preferred time and treatment or service is available. When scheduling your services, please notify the salon if you have high blood pressure, allergies, physical ailments, disabilities or are pregnant. Salon M is held harmless for any information not provided to us at the time of service.

Cleanliness
In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every treatment and service.

Late/Cancellation Policy
** STRICTLY ENFORCED**

If you are running late please call to notify us. If you are more than 10 minutes late you may not be able to receive all of your scheduled services, or may have to reschedule.
All of our guests reservations are very important to us. We require a valid credit card to keep on file to schedule any reservations. We understand that schedules need adjustments; therefore we request a 48-hour notification. If you need to cancel your reservation we ask that you do so at least 48-hours in advance. If you have more than 3 late cancellations a credit card and full payment will be required to book your future reservations. If we do not receive 48-hour cancellation notification, your credit card will be charged 50% of the cost of the scheduled services. If you no-show your reservation, you will be charged 100% of the amount of your scheduled services as well as an additional 20% gratuity.
We want you to always look your best. To help you do so we offer text/email/phone confirmations 48-hours prior to your scheduled services.
The Cancelation Policy gives us time to allow other guests and staff to fill the reservation to maximize our time and provide excellent service to all of our guests.
Due to COVID: If you provide us with a covid test within 7 days of the missed reservation, we will gladly refund your fees.

YOUR UNDERSTANDING IS GREATLY APPRECIATED.

Child Safety Policy
Children are only permitted in the salon area when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We love children and we hope you understand, but we cannot insure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. YOUR UNDERSTANDING IS GREATLY APPRECIATED.

Gift Cards
Gift cards cannot be redeemed for cash and are non-refundable. The value of a gift card will not be replaced if lost, stolen, destroyed, or altered. Gift cards must be presented at time of service. These can purchased online and immediately emailed, or can be picked up in-store. Currently we do not mail these due to the process and mailing times.

Forms of Payment
We reserve the right to change prices and services at any time without notification. We accept all Major Credit Cards, Venmo, PayPal, and Cash; but please, No Personal Checks.

5- Star Home Care Product Guarantee
If you do not like your product, we will gladly exchange it for another product of equal or lesser value with-in 7 days of purchase.

5- Star Service Guarantee
We strive on excellent customer service and quality work. We will gladly make any adjustment to your services within 7 days of the original appointment. There are no refunds on services, unless approved by manager. If a refund is given, it will be in the form of Salon M account credit.

Right of Refusal
Salon M reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct.

Privacy Policy
Your privacy is vary important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected or submitted on our website. We are HIPPA protected. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put into place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Should you ever want to work with a new team member please let one of our guest care providers know. We would love for you to try new services with any of our team members! We all work together as a TEAM to best serve our guests needs and concerns.
Should you haven questions or concerns you can call us

(281)312-9671 or email us guestcare@salonm.studio

Reservations

At Salon M we love to give back to our guests.

We offer complimentary mimosas, wine, soda, coffee, tea, water, and snacks.

You are automatically enrolled in our VIP Points program.

10,000 VIP points for each guest you refer. You will receive your points after referred guest checks out.
5,000 VIP points for purchasing a membership.
5,000 VIP points for rebooking your future appointment during checkout at any visit.
1,000 VIP points for purchasing a gift card in spa.
1 VIP point per $1.00 in home care investment.
1 VIP point per $1.00 in service investment.

(1000 VIP points = $1.00)

Points can be redeemed on services and home care products.

Points can not be used for gratuity.

Points expire after 1 year.

*Restrictions apply*